Frequently asked questions
What is the return policy?

At Twenty-Four One, we want you to be delighted with your purchase. If something’s not quite right, here’s how we can help.

Change of Mind

We understand that sometimes you might change your mind.

If you would like to return an item for this reason:

  • Please contact us at hello@twentyfourone.com.au within 7 days of receiving your order.
  • Return shipping will be at your own cost.
  • The item must be unused, in its original packaging, and in a resellable condition.

Please note: For hygiene and safety reasons, we cannot accept change of mind returns on:

  • Soft toys
  • Drinking or eating tools
  • Bath or body products

Damaged Items

If your order arrives damaged, please email us at hello@twentyfourone.com.au with a description and clear photos of the item. We’ll offer you the choice of:

  • A full refund
  • A store credit
  • A replacement (if the item is still in stock)

Important Notes

  • We recommend using a trackable shipping service for change of mind returns, as we can’t guarantee receipt of your returned item.
  • Refunds (where applicable) will be processed using your original payment method.

Thank you for shopping with Twenty-Four One. We’re here to make gifting joyful and stress-free!
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

For Hygeine Reasons, we are unable to accept returns on specific items. These are outlined in our returns policy.

When will I get my order?

We know how exciting it is to receive your gifts, so we do our best to get your order on its way as quickly as possible!

Order Processing

  • We aim to dispatch all orders within 48 hours during non-peak periods.
  • You’ll receive a confirmation email with tracking details once your order has been sent.

Standard Delivery

  • NSW / ACT: 2 – 5 business days
  • Interstate (Metro): 3 – 6 business days
  • Regional: Please allow an extra 1 – 2 business days

Delivery Costs

We charge fees based on weight of our items. Your delivery cost will be quoted based on the type of delivery that you would like - express or standard, and then the weight of the combined items. If you have more than one item in cart, the weights will be combined to provide you the final weight and price.

Express Delivery

We offer express shipping for those times you need your order extra fast. Most express deliveries will reach you within 1–2 business days after dispatch. Occasionally, it may take a little longer depending on your location or unforeseen courier delays.

Please understand that while we’ll send your parcel promptly, we can’t guarantee exact delivery times once it’s in the hands of the carrier. For this reason, we’re unable to refund express delivery fees if delays occur that are outside our control.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.